I have a Sam's membership. I have had this for several years. I go there pretty often. I spend lots of money there. However, they always seem to piss off. Their customer service sucks there. We have a costco right across the street from Sam's. I have looked online about switching to them but they just seem so much high in price. For example the membership fee at Costco is $50, Sam's is $40. I checked the price of diapers on line at both places since I but plenty of diapers. Costco is $52 for a box of huggies. Sam's is $38 (although this varies every time I am in there between $32-$39) for the same thing. That is a huge difference.
Sam's has pissed me off so many times. Once, about 2-3 years ago, I had Sam and Joe in the cart plus everything I had planned on buying. The cart was full, but I had it all crammed in there pretty good. I had enough time to check out, load the car and then go get Max from school. I check out and the lady starts putting my stuff in a different cart. She loads up the seats where the kids sit. I told her I would prefer just one cart and for that space to be open. After-all, Joe was a baby at the time and I was not going to be carrying him, pushing a cart and making Sam walk. If you have ever pushed a cart full of stuff along with 2 kids in it, you know how hard it is - now make that 2 carts and it gets crazy. There parking lot is somewhat up hill , by the way! Well she told me I could have someone help me out. I asked her to go ahead and call someone up for that. She told me to ask at the door. OK, the door was about 7 feet away. Really, would it not be better to call ahead so they are ready? Guess not. So I spend $400. I go to the door and ask for someone to push my 2nd cart out. I was told nobody was available to help me. Umm, yeah, there will be! So, she ask this other guy about it. He says he can help me in about 15 minutes. NO! I ask for a manager. She was just as worthless! She was saying nobody could help me right then. What was she doing??!! SO an older couple saw what was going on. They asked me if they could help push the other cart. I said yes. So off we went, the manager standing there staring at us. She follows us out and tries to back pedal. We are pretty much at the car and then asks, if there was anything she could do to help. I told her something along the lines "no, these people were nice enough to offer help and and I don't want help from someone that was as rude as her." I look at her name tag and say, "Shelley" -- Just so she knows, I know her name. I tired to take this high up but got nowhere.
The store has not gotten better. In fact, the same door people still work there. They do things all the time that make me so mad.
I went to Sam's on Monday of this week. It's cold here. It is best to park by the exit so when I come out I don't have as far to go, pushing a full cart plus 2 kids, going up hill and hoping the cashiers put my stuff in the cart good enough so it doesn't start falling out. The cashiers suck at this by the way. I generally help load the cart just so things don't fall out in the parking lot. I park by the exit then generally walk over to the entrance. Like I said though, it's cold. So I was going in the exit that day. I would rather get the kids inside the building as fast as I could. I have gone in the exit once or twice before. (I was leaving the exit once when someone was coming in it and the door lady said- they can wait on you, cause they are coming in the wrong way- as she gave them a dirty look and tired to ignore them). So I know the door people are not big fans of this. OK, so I go to the exit, an older guy is going that way as well. The door lady says (pretty much directed to the guy) "You can't come in this way." He asked "since when?" and she said "this is the exit, the entrance is over there." "well, I know that," he said. The entrance is at the other end of the building. He stands there not sure what to do next. By the way, this man is old and barely walks. I watched him limp up to the store. I told him I was going that way anyway. I was loading a cart up and waiting for some people to get out of the doorway that were coming out. The man is standing there when someone inside saw this and called his name to come in. This person knew him and saw what pain in the butts Sam's was being so she helped him out. I later saw this guy in the store in a wheel chair (the ones Sam's offer). I was all geared up to ask for a manager if they tired that crap with me. I walked in and kinda waited. I asked Joe if he wanted in the cart to stall. They never said anything but gave me some dirty looks instead. I was really ready to take it out on that manager if they said a word to me.
I get done shopping and go to the exit door to get my receipt checked. The door guy was up there when this was going on earlier, he clearly remembers me. (BTW, this is the same guy who said he could help me in 15 minutes- years ago- his name is Ernie). He usually draws a smiley face plus a 'halo' over it on the receipt and gives to the kids. It drives me crazy. It takes time, people start lining up and really, my kids could give a rats butt about it. SO this time, he looks at my receipt, looks at the cart, puts a line on the receipt and hands it to me. That was it. No words, no smiley face. SO I guess, to make him stop with the annoying smiling faces, I just have to piss him off.
Does anyone go to Costco? What do you like best about it?
Also, I am going to throw this in the post so when people search "Sam's club review" they know that the Sam's club in Lenexa, Kansas sucks on customer service!!
3 days ago